At Acewin, we believe that world-class support is just as important as world-class gaming. Whether you have a question about your account, need help with a game, or simply want to give feedback, our team is ready to assist you.
This page provides all the details on how to contact Acewin, the types of support we offer, and what you can expect when you reach out. Our mission is to ensure that every player feels confident, supported, and heard.
If you need help — we’re here.
There are many reasons you might want to get in touch with us. Whether you’re a new player with questions or a seasoned user who needs technical assistance, we’re here to help. Here are some of the most common topics our support team handles:
No matter the question, we aim to respond clearly, promptly, and with full transparency.
We’ve made it easy for you to reach out to us using a variety of channels. Choose the method that’s most convenient for you.
Our live chat support is available directly through the Acewin platform. This is the best way to get real-time help from one of our agents. Whether it’s a quick question or a complex issue, live chat allows us to guide you step-by-step.
Available Hours: 24/7
Prefer to write to us? You can send a detailed message to our support email, and one of our team members will respond as soon as possible.
Support Email: [email protected]
Typical Response Time: Within 12–24 hours
Before reaching out directly, you may find the answer you’re looking for in our Help Center, which includes frequently asked questions, guides, and troubleshooting steps for common issues.
Topics include:
Explore the Help Center for self-service support at any time.
If you don’t have time to chat or email, you can submit a message through our contact form on the website. Just include your name, email, and message — and we’ll follow up via email.
To help us serve you better and resolve your issue quickly, please include the following information when reaching out:
The more detail you provide, the faster we can get to the root of the problem and offer a solution.
When you contact Acewin, you’re not just sending a message into the void. Our dedicated customer service team is trained to respond quickly, efficiently, and professionally. Here’s what you can expect:
We aim to respond to all inquiries within 24 hours — but most live chat issues are resolved within minutes.
All responses come from real, knowledgeable agents who understand Acewin’s platform, games, and tools — not auto-replies or bots.
For complex issues, we open a support case and follow up with you until the matter is resolved to your satisfaction.
All communications with our team are handled with full confidentiality. Your privacy and account security are always a top priority.
We understand that different users have different needs. That’s why our support is tailored based on your profile:
If you’re an affiliate or business partner, we have a separate team dedicated to partnership inquiries. Use the contact form to reach the relevant department.
Before reaching out, here are a few quick solutions to common questions:
Still need help? That’s what we’re here for. Use one of the contact methods above to speak to our team.
At Acewin, we’re always working to improve your experience. If you have a suggestion on how we can do better — or if you’re not satisfied with something — we want to hear from you.
Every piece of feedback is reviewed by our quality assurance team. We take complaints seriously and use them to refine both our customer service and the overall platform.
Feel free to include:
Your voice matters to us.
In addition to direct support, you can also stay informed through our official updates, blog posts, and promotions page. We often announce:
Check back often to stay in the loop.
We built Acewin to be more than just an online lottery platform — it’s a complete ecosystem designed around our users. That includes fast and responsive customer support, real-time assistance, and a commitment to transparency and fairness.
Whether you’re dealing with a technical issue, curious about how something works, or simply want to chat with our support team, we’re here and ready to help.
